The Guest Services Committee is the tournament concierge for all patrons. Ambassadors on this committee can select from many different roles in assisting our tournament guests.
You may be stationed at any of these locations: Tournament Entrances, Main Tent at the Driving Range, Second Tent located adjacent to the Putting Green/behind the # 1 Tee, any of four Huts strategically positioned on the golf course. Our committee has a record of high retention and low turnover.
Responsibilities include, but are not limited to:
- Validate tickets as patrons enter golf course
- Answer patron questions about directions, pairings, tournament guidelines, etc.
- Registration for the Safe-TEE Kid program
- Manage lost and found items
- Manage confiscated items
- Interaction with security and tournament personnel
- Manage the Patron Message Board
- Manage the lost/missing patron activity
- Assist in the sale of Tournament Programs and the distribution of Pairing Sheets and Spectator Guides
Expectations include, but are not limited to:
- Outgoing and engaging personality
- Demonstrate a friendly and helping attitude
- Ability to stand (as necessary) for several hours
- Knowledge of golf rules and etiquette helpful but not required
- Flexibility with assignment and location
Volunteers are needed during the tournament week on Monday through Sunday. Shifts are available (morning, afternoon and early evening). At least two (2) of the minimum four (4) shifts must be scheduled on a tournament day —Thursday through Sunday. We appreciate anyone available to serve an extra shift(s) and/or arrive early – stay late.
Featured Story: Patrick Henderson 2004
When you head out to the Wells Fargo Championship at Quail Hollow, you will probably have a few questions, like "Where are the refreshments?", "Where are the restrooms?" or even, "Where's the eighteenth green?"
That's where Patrick Henderson can help. Patrick is one of the many volunteers who help ensure the Wells Fargo Championship is the best it can be. And as part of the Information Services Committee, he'll be on hand to answer almost any Tournament question you can pose.
Being the answer man for thousands of people takes a special talent, and Patrick seems to possess such talent. "For the past 20 years I have been involved in the service profession because I enjoy helping others. Some of my past positions include marketing teacher at C.E. Jordan High School, Student Ambassador Director and Alumni Representative at Appalachian State University, Conference and Adventure Director at YMCA Camp Thunderbird, and presently I'm teaching marketing at Weddington High School.
"When dealing with people all day at the Wells Fargo Championship, it is very important to understand that you are there to assist others," he adds. "If you enjoy meeting new people and interacting with big crowds, then it is a lot of fun! The Wells Fargo Championship is a first class event and I'm proud to be a part of it!"
With people like Patrick on board, this year's Championship is bound to carry on the tradition of greatness that started last year.